Preferences Only necessary Accept all
What can we help you with?
Required fields are marked with an asterisk*
{"xsrfToken":"2904e1b736a17623a93444bc434aafdde77c1585_lout","branding":{"id":"35","key":"os","name":"Sales Operations Support","portalBaseUrl":"/servicedesk/customer/portal/35","logoUrl":"https://api.media.atlassian.com/file/bf020d3c-90f4-4bf9-8590-48bc1855b0bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmFlNmI2ZC1iMTMwLTQ4YTgtOGJiOC04ODljMmQ1MWEwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMDIwZDNjLTkwZjQtNGJmOS04NTkwLTQ4YmMxODU1YjBiYyI6WyJyZWFkIl19LCJleHAiOjE3Nzk3MDM0OTcsIm5iZiI6MTc3OTY5OTk1NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.47yJsXZCeFlMZusfJS4SITG2t1DBkfKmhQNN-nvIPbM&client=bbae6b6d-b130-48a8-8bb8-889c2d51a05d"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Atica Help Center","sharedPortalName":"ATICA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Atica Help Center","sharedPortalName":"ATICA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004a98","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmFlNmI2ZC1iMTMwLTQ4YTgtOGJiOC04ODljMmQ1MWEwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Nzk3MDA1NTcsIm5iZiI6MTc3OTY5OTk1N30._heR_tdrloRiiru3MGC3d0R31JtwltPoE_TdA3-DFTs&client=bbae6b6d-b130-48a8-8bb8-889c2d51a05d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#004a98","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"35","key":"os","projectId":10175,"serviceDeskId":35,"name":"Sales Operations Support","description":"<p>Welcome! You can raise a request for Sales Ops support like Block Creation, Reservation cancellation and many more.</p>","portalBaseUrl":"/servicedesk/customer/portal/35","reqTypes":[{"id":"155","name":"CRM + Lemlist Upload","descriptionHtml":"","callToAction":"CRM + Lemlist Upload","introHtml":"","icon":10473,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[71],"key":""},{"id":"147","name":"Distribution","descriptionHtml":"","callToAction":"Distribution","introHtml":"","icon":10511,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[69],"key":""},{"id":"157","name":"General Requests","descriptionHtml":"","callToAction":"General Requests","introHtml":"","icon":10503,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[71],"key":""},{"id":"190","name":"Group Block Cancellation","descriptionHtml":"","callToAction":"Group Block Cancellation","introHtml":"","icon":10472,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[68],"key":""},{"id":"143","name":"Group Block Creation","descriptionHtml":"","callToAction":"Group Block Creation","introHtml":"","icon":10499,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[68],"key":""},{"id":"194","name":"Group Block Modification","descriptionHtml":"","callToAction":"Group Block Modification","introHtml":"","icon":10668,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[68],"key":""},{"id":"154","name":"Proactive Mining","descriptionHtml":"","callToAction":"Proactive Mining","introHtml":"","icon":10510,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[71],"key":""},{"id":"149","name":"RFP","descriptionHtml":"","callToAction":"RFP","introHtml":"","icon":10511,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[69],"key":""},{"id":"153","name":"RFP Submission","descriptionHtml":"","callToAction":"RFP Submission","introHtml":"","icon":10492,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[71],"key":""},{"id":"193","name":"Rooming List Upload","descriptionHtml":"","callToAction":"Rooming List Upload","introHtml":"","icon":10473,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[68],"key":""},{"id":"156","name":"SARAH","descriptionHtml":"","callToAction":"SARAH","introHtml":"","icon":10475,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[69],"key":""},{"id":"142","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":68,"name":"Group Block"},{"id":69,"name":"Channel Activation"},{"id":71,"name":"Other Requests"}],"orderMapping":{"71":[155,154,153,157],"68":[194,193,190,143],"69":[156,149,147]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DNO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmFlNmI2ZC1iMTMwLTQ4YTgtOGJiOC04ODljMmQ1MWEwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMjM2MDg2NjQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5NzAxMTU3LCJuYmYiOjE3Nzk2OTk5NTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.nhOvFRRNW90DCNmPcf6TyD8VpBDg7uvQmfcF53_f1To","targetCollection":"upload-user-collection-2123608664","endpointUrl":"https://api.media.atlassian.com","clientId":"bbae6b6d-b130-48a8-8bb8-889c2d51a05d","tokenDurationInMins":20}},"reqCreate":{"id":143,"projectId":10175,"issueType":{"id":"10268","name":"Group Block Creation"},"form":{"name":"Group Block Creation","descriptionHtml":"","callToAction":"Group Block Creation","intro":"","instructions":"","icon":10499,"iconUrl":"https://customer.support.aticaglobal.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Opportunity Name","description":"Please add the Group's SalesForce Opportunity URL here","descriptionHtml":"<p>Please add the Group's SalesForce Opportunity URL here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10414","fieldConfigId":"10678","label":"Salesforce Opportunity Link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10423","fieldConfigId":"10687","label":"Group Block Type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10501","label":"Contracted Block","selected":false,"children":[]},{"value":"10502","label":"Courtesy Block","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10417","fieldConfigId":"10681","label":"Booking Method","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10491","label":"Group Rooming List","selected":false,"children":[]},{"value":"10490","label":"Group Booking Link","selected":false,"children":[]},{"value":"10503","label":"Corporate Rate Code","selected":false,"children":[]},{"value":"10504","label":"Corporate Booking Link","selected":false,"children":[]},{"value":"10505","label":"GDS (Global Distribution System)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Owner communication screenshot, Room List, Approval screenshot etc","descriptionHtml":"<p>Owner communication screenshot, Room List, Approval screenshot etc</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Notes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/35/create/143","requestValidateBaseUrl":"/servicedesk/customer/portal/35/validate/143","calendarParams":{"firstDay":0,"date":"2026-05-25T14:35:57+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmFlNmI2ZC1iMTMwLTQ4YTgtOGJiOC04ODljMmQ1MWEwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMjM2MDg2NjQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5NzAxMTU3LCJuYmYiOjE3Nzk2OTk5NTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.nhOvFRRNW90DCNmPcf6TyD8VpBDg7uvQmfcF53_f1To","targetCollection":"upload-user-collection-2123608664","endpointUrl":"https://api.media.atlassian.com","clientId":"bbae6b6d-b130-48a8-8bb8-889c2d51a05d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=atica","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2904e1b736a17623a93444bc434aafdde77c1585_lout","baseUrl":"https://customer.support.aticaglobal.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://atica.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bbae6b6d-b130-48a8-8bb8-889c2d51a05d","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"80dff53b699540659680a4ddf3716105","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://atica.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}
